Most trusted Private Transfers in Cairns

Our friendly staff look forward to assisting you

Operating Hours - 24/7 (0001-2400 daily) | Office Hours 0800 until 2000 daily AEST

Terms and Conditions

BOOKINGS:

You may send your transfer request information via the enquiry forms on the CPT website, phone call or text. This request will constitute acceptance of CPT Terms and Conditions on behalf of the travelling party. Bookings are only valid once we have confirmed full transfer information with you (via call, email or text) and FULL PAYMENT has been received by Cairns Private Transfers. A contract will exist when we issue our final confirmation. (ABN 45944807285)

PRICES:

All prices are inclusive of Australian Goods and Service Tax (GST). Prices quoted are for the whole charter of the vehicle for the period of the transfer.

PAYMENTS:

CPT will issue a Tax Invoice within 24 hours of receipt of your booking. To secure your booking, please make sure payment is made immediately as per tax invoice instructions. Payments accepted via EFT/Direct Credit or Visa/Mastercard/AMEX (surcharges apply). **PLEASE NOTE – Your booking is not valid until payment has been received by Cairns Private Transfers. NO PAYMENT, NO BOOKING.

An ‘After Hours Surcharge’ of $30.00 (AUS) will be applicable for transfers with pickup times 2200 until 0559 any day.

A $100.00 (AUS) cleaning fee will be levied if the vehicle requires detailed cleaning due to the event of any spills, food or sickness causing the vehicle to be unusable for a period of time. This will be determined by the CPT driver at the time of any incident.

CANCELLATIONS:

We understand sometimes people’s travel circumstances change. All cancellation requests must be in writing and the following cancellation fees will apply;

More than 7 days – Full fare refund (bank charges on card payments and refunds will still apply), no Admin Fee
7 days to 38 hours – Full fare refund (bank charges on card payments and refunds will still apply),  $30 Admin Fee
48-24 hours – 50% of total booking
Less than 24 hours – 100% of total booking

LIABILITY:

We will endeavour to provide all transfers to clients, as booked, with the most minimum delay reasonably possible.

However, circumstances beyond our control include, but are not restricted to the following;

Any road closures or restricted access to the intended route chosen by the driver
Any delays as a result in weather conditions
Any unforeseen traffic delays
Any accident or incident causing delay, whether the vehicle carrying the client is directly or indirectly involved or not at all
Any delay as a result of a flight, train being delayed thus delaying the driver
We accept no responsibility for valuables left in our vehicles
If through circumstances beyond CPT’s control, we are unable to transfer you, we will seek to arrange alternative transport for you at no extra cost.

INSURANCE:

Cairns Private Transfers has extensive third party insurance coverage. We strongly recommend that clients should take out their own travel insurance.

YOUR RESPONSIBILITIES:

Please insure your mobile number given on the booking form is the same number you will be contactable with on arrival. If flying into Cairns, please make sure to turn your mobile as soon as your flight has landed, just in case we need to contact you for any reason regarding your booking.

WAITING PERIODS:

All transfers have a maximum applicable wait time, as follows;

Cairns Domestic Airport – 30 minutes from official flight arrival time
Cairns International Airport – 45 minutes from official flight arrival time
Accommodation – 15 minutes from agreed collection time

After the wait time has elapsed a further charge of $20.00 (AUS) per 15 mins is applicable.

We will attempt to call the customer on the travel contact mobile number which was supplied at the time of booking. Should we be unsuccessful in our attempts to contact he customer the driver will be advised to move on to the next booking so as not to inconvenience other customers. Payment in full will be applicable to all ‘No Show’ transfers.

TRANSFERS:

All transfers are quoted direct ‘Point A’ to ‘Point B’.

Any stops added (e.g. key collection or grocery pickups) must be pre-booked and are charged at an additional cost of $30/15 minute stop. No booking/payment, no stop.

A $30 After Hours Surcharge applies to any transfer with pickup times after 2200 and before 0600 any day. A $50 Public Holiday Surcharge applies to Christmas Day, New Year’s Day and Good Friday.

FOOD or DRINK:

No food or drink (other than bottled water) are allowed to be consumed in the vehicle.

CAR SEATS:

Baby seats and Child Booster seats are free of charge. To ensure availability, they must be requested at time of booking. Information provided from the booking will make sure we provide the correct seat.

It is Queensland Law that all children 0-6 years of age must be restrained in baby/booster seats. There are 3 seat styles available 0-1yo Baby Cradle (rear-facing), 1-3yo Baby Seat (forward-facing), 4-6yo Booster Seat. 

LUGGAGE:

The allocated luggage allowance is one medium sized suitcase/bag and one small handbag per passenger, to a maximum of 4 passengers in each vehicle. If in doubt, please discuss this with us at the time of booking your transfer.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes on our Privacy Policy Page
• Can change your personal information by emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email

Other

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@cairnsprivatetransfers.com.au and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Cairns Private Transfers
Moore Street
Trinity Beach
Queensland 4879
Australia
info@cairnsprivatetransfers.com.au

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